For many biotech startups, contract research organisations (CROs) are essential. They provide expertise, infrastructure, and speed that internal teams can’t always match.

But here’s the catch: working with CROs often means losing control.

I’ve seen it happen again and again:

• Deliverables aren’t what the team expected.
• Deadlines slip because “done” was never clearly defined.
• Scientists spend more time chasing CRO reports than analysing results.

The problem isn’t the CRO — it’s the lack of structure in the collaboration.

💡 One way to fix this: introduce a clear list of things to set before to begin.

Before work starts, agree with the CRO on:

✔️ What exactly will be delivered (format, level of detail, acceptance criteria)

✔️ How progress will be reported (frequency, format, contact person)

✔️ How changes will be handled (scope, cost, timelines)

This simple step prevents misunderstandings, keeps projects on track, and saves everyone frustration.

I have got a template to help with this. Get it here