This article was originally published at https://medium.com/@nadegeminois/navigating-direct-and-indirect-communication-styles-in-project-management-d2434a886ed6

When embarking on a project, clear communication is key. Imagine this scenario: a project manager submits a project proposal to a senior stakeholder. Two days later, the stakeholder returns the document with a blunt remark, “This belongs in the bin.”

This is directness at its core. The stakeholder didn’t consider the potential impact of their words. Was the project manager taken aback? Certainly, they might have hoped for more constructive feedback. However, if they were accustomed to such direct exchanges, they might not have been hurt, just momentarily unsettled.

Had the stakeholder been more indirect, they might have said, “The proposal has potential, but I have some suggestions.” The outcome—revising the proposal—would remain unchanged, but the delivery would differ significantly.

As project managers, you likely encounter both styles. So, what defines these communication approaches?

In essence, direct communication is about calling a spade a spade. It involves speaking plainly and to the point, without embellishments. Conversely, indirect communication involves careful consideration of words and their delivery.

Cultural influences play a significant role. In direct cultures, statements like “This is ineffective” are perceived as critiques of the idea, not the individual. In indirect cultures, such remarks might be taken personally. Indirect communication aims to preserve dignity, often crediting others and avoiding overt criticism.

While everyone has a natural inclination towards directness or indirectness, most can adapt their style. After all, do you address your team and your family in the same manner?

When managing projects across diverse cultures, observe the prevalent communication style. Adapting to this style can prevent misunderstandings and foster a more positive communication environment. By doing so, you enhance collaboration and project success.