This is a quote that appears on the homepage of my website. I was really proud when Joanna gave this feedback to me in writing as part of my gathering of regular feedback to improve my practice. However, I was really overwhelmed when after our coaching agreement ended, she came one day with a big bunch of flowers and a very lovely hand-made card to thank me for I did with her during the coaching. It was hard not to cry at this idea that I made a difference that was so appreciated. Being a coach is special!